*RESUMPTION OF FULL SERVICES ON WED. 15th JULY*
I have hesitated to say “normal service.”
We have been working hard over the past few weeks to create a safe, compliant environment so that we can start booking patients in for treatment!
Here are a few things to note :
PRIOR TO YOU APPOINTMENT 💻👩💻
We will try to contact you for updated Medical History info to limit form filling.
As ever, a list of your medication will be needed but please consider photographing or scanning on your phone then emailing to firstname.lastname@example.org
APPOINTMENT DAY 😷
Due to the ongoing restrictions our patient bathroom is going to be pretty much out of use so please “go” at home first.
Please attend your appointment alone unless you require assistance or are supporting a child or someone vulnerable.
When you arrive, the front door wil be locked to stop walk-ins and enable social distancing. Generally the waiting room, although converted for social distancing, will not be used.
Please knock the door or reception window or telephone 02893351825 to notify us of your arrival. You may wait outside or in your car but keep an eye out for our team being ready to escort you in.
Please immediately use the hand sanitiser at the door for you to use as your enter and you will be brought straight into the surgery.
Social Distancing and hand hygiene are key for staff and patients alike.
We already maintained exacting standards of hygiene which have been enhanced to follow recent guidance.
We probably look a bit different, not just because I’ve yet to see a barber.
Behind the new screens, the reception team will be in masks.
In surgery, some procedures will look similar but for others we are in enhanced PPE. Visors, respirators, hats, gloves, gowns and aprons.
Correctly getting this on and off takes time.
It’s less convenient and less comfortable.
Talking/communicating is very difficult.
The surgery must be left empty after procedures before a “deep” floor-to-ceiling clean.
We have also invested in high tech plasma air purification to actively scavenge viruses and clear the air but, again, it takes time.
At the end of treatment, we will write our notes, plan your next visit, remove our PPE and then you and the team will exit the surgery together. We’ll do our post-filling chats in the reception once our respirators are removed.
WE LOOK FORWARD TO WELCOMING YOU BACK TO VICTORIA but please continue to be patient patients…… we have lists of those waiting to be rescheduled and lists of those with problems and the team will be working hard to get through this.